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One-time eBox Support

€195.00
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Technical support when you need it! The One-time eBox Support is aimed at those customers that occasionally have a need for technical support and it includes technical support from the eBox Support Team for one eBox Platform related incident.

The support is provided via e-mail or the eBox Support Platform for eBox Platform 1.2 and eBox Platform 1.4 versions, in English or in Spanish. The maximum response time is next business day. The One-time eBox Support must be pre-paid via credit card, the product is non-refundable and it is valid for six months from the date of purchase. To purchase One-time eBox Support, please note that you must have a valid commercial server subscription (Enterprise or Professional).

An incident is defined as the report of one problem and diagnosis of the problem by an eBox Support Team member and resolution of the problem if the problem is determined to be with eBox Platform. An incident is considered closed when: 1. The problem with eBox Platform is resolved and eBox Platform is functioning OR 2. The problem is determined not to be with eBox Platform, but with another network component.


  • Maximum # of incidents: 1
  • Maximum response time: Next business day
  • Support hours: Mon-Fri 10:00-18:00 CET
  • Valid until: 6 months after purchase
  • Type of support: E-mail, on-line support platform
  • Refundable: No
  • Business hours and days